Salon Software News

Keep up to date on the latest happenings in the world of Hairdressing, Beauty and Spa Software.

October 2013

Do you have terms and conditions on your marketing material?

Imagine you send out a thank you discount to a new client and they bring it in and want to use it on their child. Should you let them?

What about an old client that has a thank you discount from 2 years ago and demands you honour it?

What about a client who has saved up old marketing materials and brings in a collection of marketing incentives all at the same time? What if they want to redeem the incentive for cash?

What to do?

You need some simple terms and conditions attached to the bottom of all your email marketing. It doesn’t need to be intimidating, and it doesn’t need to stand out in large font. Just a simple set of clear terms on how your marketing incentives can and can’t be used.

What should they say?

Well, each business is different, but here are some examples that you may find helpful.

Example Terms & Conditions:
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Use of this incentive is restricted by the following terms and conditions: This incentive may only be used by the person it was issued to: (Client’s name). It may not be used on or by another person or for use on another person. This incentive may not be used in conjunction with any other offer and will expire within 2 months of (date inserted here). This incentive may not be refunded, exchanged for cash or used against any other offers. If this incentive is lost or stolen a replacement cannot be issued. Choice of stylist/therapist may not be guaranteed when using this incentive, however we will endeavour to supply your preferred stylist/therapist. If you don’t turn up for your appointment without letting us know (no show) this incentive will then be invalid for any future visit.
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As said, the above is just an example but it should give you plenty of ideas. Simply make your terms and conditions, it should only take 5 minutes and place it at the bottom of each and every email that goes out and you’ll be covering yourself at least from the above examples.

September 2013

Introduction to the Calendar training series

If you’ve been following our facebook updates you’ll know about our new training videos. If not, here’s some for you to watch.
Think you know how to use the calendar in Salon Swift? Check out our latest video tutorial series. Three 5 minute videos to help you master the calendar.

Part 1 - first steps:

Date Navigation
All / Individual staff views
Adding Appointments
Editing Appointments
Dragging Appointments to a different time / column
Resizing / Changing the length of an appointment

Part 2 - day to day skilled up:

Moving and Copying Appointments
Cancelling Appointments
Marking Appointment as a “No Show”
Marking a Client as Arrived
Marking an Appointment as Confirmed
Marking an Appointment as Booked
General Appointments, Lunch Breaks, Sick Breaks, Holidays, etc

Part 3 - all over it:

Quick Editing an Appointment
Preferred Employee – Appointment Notes
Taking Appointment to POS / Checkout
Shortcut Keys / Keyboard Shortcuts

August 2013

Detailed Video Tutorial on Rebook Reminders

You’ve asked your client if they’d like to re-book. They said they would, but they’ll call you later when they have a time they know is free. They forget to call back and re-book because they’re busy.
This is where Salon Swift can lift your re-book rates and it will fully automate the process.
Spare a few minutes of your life to setup the automated rebook reminder system and reap the rewards.

Click the image or this link to watch the video

July 2013

New Video Tutorial for Printer controls / selection

A commonly asked question is “How can I stop my receipts printing each time I finish a sale”.
Another is “Can I print my end of day report on my docket printer/windows printer”.
The answer is yes of course, and this quick 2 minute video takes you through it.

Click here or the image below to watch video